Member
NOTICE
You can bookmark the new URLs below and start using them today. They’ll direct to our new site beginning Sept. 16.
- Pharmacy info for providers: primetherapeutics.com/homedelivery/provider
- Pharmacy info for patients: primetherapeutics.com/homedelivery/patient
- Patient portal: primetherapeutics.com/homedeliveryportal
There is nothing you need to do now. We’ll reach out closer to Sept. 16 with more info about what you’ll need to do. Watch your mail and inbox for more details.
We may be getting a fresh new look, but the great service you’ve come to expect from our pharmacy will stay the same.
If you have questions now, please call us at 800.424.8274, Monday through Friday, 7 a.m. to 6 p.m. Central Time (CT).
If you take maintenance medications, you could save with home delivery by Magellan Rx Pharmacy.
- Save money: Depending on your plan, you may be able to get a 90-day supply of your medication for less money.
- Save time: Refill your medication one time every three months either online or by phone. That means no more drive time or waiting at the pharmacy!
- Peace of mind: Your medication is mailed to you.
Already using home delivery by Magellan Rx Pharmacy?
What you get when you use home delivery with Magellan Rx Pharmacy:
Get a 90-day supply
Dedicated customer support
Order review by a registered pharmacist
Easy-to-use web portal to order refills and more!
How to fill your first prescription with Magellan Rx Pharmacy
If you already have a 90-day prescription:
- Mail your 90-day prescription and home delivery order form with payment information to
Magellan Rx Pharmacy
P.O. Box 620968, Orlando, FL 32862.
If you need a new prescription:
First, ask your doctor to write two prescriptions:
- 30-day supply to fill right away at your local pharmacy
- 90-day supply with refills to start your home delivery service
Next, ask your doctor to e-prescribe to Magellan Rx Pharmacy, LLC (Mail-ORL) or fax your prescription to 888-282-1349.
How to get refills
Web Portal
Submit your refill orders and pay online through your secure member portal.
Phone
Call us at 800-424-8274 (TTY 711) with your prescription number and payment information.
Mail
Complete the refill section on the Home Delivery Order Form and mail it to
Magellan Rx Pharmacy, P.O. Box 620968, Orlando, FL 32862.
Looking to get started with home delivery by Magellan Rx Pharmacy?
Call us at 800-424-8274 (Monday through Friday 8:00am to 8:00pm EST). For urgent requests, you can speak with a pharmacist 24 hours a day, seven days a week.
Have questions?
Use your local retail pharmacy for the first 30-day prescription of a maintenance medicine you get from your doctor. Also use your local retail pharmacy if you get a prescription for an acute condition, like an infection.
Your order should arrive 7 to 10 days after we get your prescription. We may need to contact your doctor for more information. To avoid delays, be sure to fill out all forms completely and include payment if you know the amount due. Orders with more than one prescription may be shipped in separate boxes.
Standard shipping is free. You can choose expedited shipping for an extra cost if you want to get your medicine sooner. This option will only impact the shipping time, not how long it takes us to process your order.
It is our top priority to make sure you have the medicine you need. If you do not get your order within 10 days, please call 800-424-8274 (TTY 711).
Most prescriptions, including refills, expire within six months to one year from the day the doctor wrote them. If this happens you will need a new prescription from your doctor.
A controlled substance, such as a narcotic, has strict guidelines and may be handled differently than a non-controlled medicine. We follow federal and state laws when processing all orders. We will call you if more information is needed.
Need a form?
Below you can access the Home Delivery Order Form
Questions?
For questions about home delivery by Magellan Rx Pharmacy or your home delivery prescription(s), please call us at
800-424-8274.
