COVID-19: Coronavirus updates & resources


Magellan Rx is dedicated to keeping you informed about COVID-19

There is a lot of information about COVID-19 and it can be hard to sort through what is important. As always, it is imperative to check trusted and reliable sources, like the the CDC, WHO, and the FDA, and to also follow state and local guidelines that impact you directly. We’re keeping all of our updated COVID-19 resources here.


We have been actively monitoring the COVID-19 vaccine development, therapeutics pipeline, and impact of the pandemic to the drug supply chain. Find helpful information and answers to some of the most frequently asked questions:

Coronavirus (COVID-19) Vaccine FAQ document

Coronavirus (COVID-19) OTC Test FAQ document

Coronavirus (COVID-19) OTC Test FAQ  Spanish document







24-hour toll-free crisis line

Call 1-800-327-7451 (TTY 711)

To address the mental health and emotional well-being concerns of all Americans, Magellan Healthcare opened a 24-hour crisis line that will be answered by our certified, licensed mental health clinicians. Call 1-800-327-7451 (TTY 711) if you need to talk.


The FDA, PBMs and the COVID-19 pandemic

There has been a lot of information on COVID-19 treatments and therapies and how quickly they will come to market. Our Chief Medical Officer, Dr. Caroline Carney, sat down to answer some key questions about COVID-19, the FDA and PBMs.

Business continuity update

At Magellan Rx Management, we are taking the health implications of coronavirus (COVID-19) very seriously. Our Business Continuity Management team is monitoring information from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), the U.S. Food & Drug Administration (FDA), the individual state departments of health and other experts. Read our business continuity update here.

It is important to recognize that this situation is evolving daily, and we are prepared to follow federal and state guidance regarding the well-being and support of our customers, members, and Magellan team members. Read our press release: Magellan Health Offers Support to Individuals and Customers in Response to the Coronavirus Pandemic.